NHTSA Complaint #11462472 — 2019 MERCEDES-BENZ SPRINTER (VS30)

The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated that while seated in the swivel chair inside the vehicle, she turned the swivel chair around to watch the television and several unknown warning lights started flashing on and off and the vehicle would not start. The contact stated that an independent mechanic was contacted and arrived at the residence to service the vehicle. An unknown repair was performed and the vehicle was able to be started. The vehicle was taken to the local dealer and the contact was informed that the seat wiring harness needed to be replaced. The vehicle was repaired however, the contact was concerned that by using electrical tape in the repair, the repair was not properly completed. The contact stated that while researching the failure, she became aware of NHTSA Campaign Number: 21V410000 (Electrical System, Back Over Prevention) which she related to the failure. The manufacturer was notified of the failure. The approximate failure mileage was 15,000.