NHTSA Complaint #11462255 — 2015 FORD ESCAPE

The contact owns a 2015 Ford Escape. The contact stated that the vehicle intermittently failed to restart after being parked after an extended driving period. The contact stated that after multiple attempts, the computer system would activate; however, the vehicle would fail to start-up. The contact also stated that only the passenger’s side exterior lights would illuminate while the vehicle was in operation. The contact had the vehicle towed to an independent mechanic and was informed that the BCM (Body Control Module) was defective. The mechanic then referred the contact to a dealer since he did not have the equipment to repair the vehicle. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 15V436000 (Electrical System). The dealer was notified and the contact was informed that her vehicle was not included in the recall. An appointment was then scheduled to have the vehicle serviced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.