NHTSA Complaint #11462170 — 2021 FORD MUSTANG MACH E

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11462170
Vehicle 2021 FORD MUSTANG MACH E
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I was driving 70 mph on Hwy 99 in California about 35 miles north of Bakersfield when the car suddenly lost all power. A warning message appeared on the dash "stop safely now." I was able to coast over to the side of the road (there really wasn't much of a shoulder). It was extremely unsafe. The car would not move out of gear, would not start, etc. The car has 1550 miles on the odometer. I waited 1.5 hours for a tow truck to take the car to a Ford dealer. I was 4 hours from home. I am a 71 year old widow. I was traveling alone with my small dog. It was very frightening. The car has been at the dealership for a week. They have no idea what the problem is. The dealer is working with "a Ford engineer" to diagnose the problem. The Mustang Mach-E owners' forums are FILLED with complaints from other owners who are experiencing the exact same problem with this car.

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