NHTSA Complaint #11462138 — 2007 FORD FREESTAR

The contact owns a 2007 Ford Freestar. The contact stated that he discovered two large holes located on both sides of the third-row seats. The contact stated that the holes were located at the seat anchors; the structural degradation at the seat anchor were mounted to the rear wheel wells. The contact then discovered that his vehicle was placed under NHTSA Campaign Number: 13V081000 (Seats). The contact then notified the dealer and was informed that the part to repair the vehicle was not available and also that the corrosion on the vehicle was too severe to complete the repair. The manufacturer was also notified of the failure and referred the contact to the Better Business Bureau for further assistance. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 100,000. Parts distribution disconnect.