NHTSA Complaint #11461714 — 2017 NORTH CENTRAL EMERGENCY FORD E-450

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11461714
Vehicle 2017 NORTH CENTRAL EMERGENCY FORD E-450
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

2017 FORD E-450 SD WITH THE 6.2L V8 GAS ENGINE PAIRED WITH 6SPEED AUTOMATIC TRANSMISSION. TRANSMISSION SPECIFICALLY THE TORQUE CONVERTER FAILS PREMATURELY CAUSING THE VEHICLE TO STALL WHILE DRIVING MAKING THE VAN DISABLED IN ROAD WAY OR INTERSECTIONS. THE VEHICLE WHEN THE TORQUE CONVERTER FAILED WOULD SLAM AND JERK THE DRIVER FOWARD AND SOMETIMES MAKE THE VAN FEEL LIKE THE BREAKS WERE APPLIED EXTREMLY HARD WHILE MOVING THROUGH TRAFFIC. WHEN THIS HAPPENS THE VEHICLE WOULD STALL AND THE DRIVER WOULD HAVE NO POWER STEERING OR BRAKES!! VEHICLE WAS PARKED ON HILL WHEN THE TORQUE CONVERTER FAILED THE SECOND TIME THE VHEICLED STALLED OUT IN TRAFFIC 3 TIMES THEN AGAIN WHEN ON A HILL THE TORQUE CONVERTER WENT OUT AND STARTED JERKING THE VAN BACK AND FOURST THEN STARTED TO ROLL BACKWARDS. THIS HAS HAPPENED TO 4 OF MY FLEET VEHICLES SOME OF THEM TWO TIMES. SOME HAVE FAILED AS LOW AS 20,000 MILES. THIS HAS PUT MYSELF AND EMPLOYEES AT EXTREME RISK AND CAN CAUSE NECK INJURY. FORD DEALERSHIP SERVICE DEPARTMENT EMPLOYEES INFORMED ME THIS SHOULD BE A RECALL BECAUSE OF HOW OFTER THESE TRANSMISSION TORQUE CONVERTERS ARE GOING OUT. EXAMPLE: DRIVER DRIVING 55MPH WHEN ON FREEWAY AND TORQUE CONVERTER UNLOCKED THEN LOCKED CAUSING THE VAN TO JERK BACK AND FOURTH AND SLOW DOWN TREMLY FAST WHILE MOVING ON THE FREEWAY. LOSS OF BRAKES POWER STEERING.

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