NHTSA Complaint #11461419 — 2009 TOYOTA 4RUNNER

On 4/8/22, the rear window of our 2009 Toyota 4runner just shattered and fell apart for no reason. We took it to get replaced at Safelite on 4/13/22 and one of their techs asked if we knew what caused the glass to break and we told him we had no idea. We told him it just broke out of nowhere from some strange reason, and he told us that it looks like the window breaking was caused by the overheating of the rear defroster and that it was a common issue with 2009 4runners. We were in shock to find this out and are grateful that our son or dog was not in the back seat when this happened. I found out online that Toyota issued a recall for this issue (Warranty Program ZG7) and I spoke with a Toyota customer service rep to see if we could be reimbursed the $100 we paid out of pocket for this manufacturer's defect and they said the warranty program ended in 2018 so they couldn't help us. We were very disappointed to be told this because this is obviously still happening with these 4runners and it's a major safety issue as well.