NHTSA Complaint #11461191 — 2021 FORD MUSTANG MACH E
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11461191 |
| Vehicle | 2021 FORD MUSTANG MACH E |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | AK |
Consumer Description
The High Volt Battery (HVB) would have a fault in charging sporadically. When this happens, the vehicle can't start. All the alerts for safety features come on and says that it's in accessory mode only. It's no longer in my possession for inspection. It was approved for lemon law buy back and is now owned by Ford Motor Company. They've recognized that the 12v battery drains dead when this happens and they were attempting to replace the ECM module, Battery Control Harness, and the HVB junction box to remedy the issue. My safety was put at risk in terms of when this happened. It was between -25 to -40 when this was occurring and the heat doesn't come on in accessory mode. There was the possibility of frostbite within 5-10 minutes if I didn't seek warm shelter. The problem was reproduced by the dealership where purchased [they have all the documentation on file] as well as multiple people [more than 50+] in other states having the same problems reproduced on their Ford Mach-e vehicles as well at macheforum.com. The vehicle and components were inspected and ultimately bought back the vehicle by the manufacturer. No warnings lamps, messages, or other symptoms appear prior to the failure. They first appear when the vehicle 'decides' to not charge anymore. Since Ford has yet to announce any recalls / notices because of the increasing amount of people having the same issue. I wanted to inform NHTSA because it's just a matter of time before someone does have a risk event because of this.
Related Complaints for the 2021 FORD MUSTANG MACH E
Other ELECTRICAL SYSTEM Complaints
#11719257
Vehicle experienced immediate loss of motive power while in motion at 45 mph after "Stop Safely Now" alert. This is a...
#11716499
After recall-related software updates were performed on my 2021 Ford Mustang Mach-E, the vehicle began experiencing r...
#11712665
I am requesting immediate escalation regarding my 2021 Ford Mustang Mach-E (VIN: [XXX] ), which is currently undrivab...
#11693497
Car stalled once while going to a military appt but started up 3 mins later. Car then made a noise then stalled out...
#11692323
On [XXX], my 2021 Ford Mustang Mach-E (VIN [XXX] ) experienced a complete electrical failure related to its V12 batte...
Recent Complaints for the 2021 FORD MUSTANG MACH E
#11719257
POWER TRAIN
Vehicle experienced immediate loss of motive power while in motion at 45 mph after "Stop Safely Now" alert. This is a...
#11719257
UNKNOWN OR OTHER
Vehicle experienced immediate loss of motive power while in motion at 45 mph after "Stop Safely Now" alert. This is a...
#11716499
FUEL/PROPULSION SYSTEM
After recall-related software updates were performed on my 2021 Ford Mustang Mach-E, the vehicle began experiencing r...
#11716499
VISIBILITY/WIPER
After recall-related software updates were performed on my 2021 Ford Mustang Mach-E, the vehicle began experiencing r...
#11715476
POWER TRAIN
On Saturday, [XXX], while driving under normal conditions, the vehicle experienced a sudden and complete loss of prop...