NHTSA Complaint #11461081 — 2019 SUBARU CROSSTREK

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11461081
Vehicle	2019 SUBARU CROSSTREK
Component	POWER TRAIN
Date of Incident	March 11, 2022
Date Filed	April 17, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

This 2019 Crosstrek dangerously malfunctioned. When driving at 75 MPH on the highway it went into in neutral, then it would not go in reverse, and in park it revved to 75 MPH, ultimately it would not start. Based on many codes the car was indicating, the Subaru mechanic tried to replace a cable that communicates the computer to the transmission (turbine?), it did not solve the problem. It has been waiting on a new transmission for four weeks with no ETA. Subaru dealer indicates the new transmission will have a 100,000-mile warranty. It appears that rather than fix this known dangerous defective transmission issue for good, there are many reports when you research online, they simply up the warranty. Someone is going to get hurt if they haven't already. Thank you for your time.

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