NHTSA Complaint #11460855 — 2020 TESLA MODEL Y

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11460855
Vehicle	2020 TESLA MODEL Y
Component	ELECTRICAL SYSTEM
Date of Incident	April 9, 2022
Date Filed	April 15, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

Four times in the last six weeks (three while driving) the car has lost all power. My screen either freezes or goes completely black so I have no speedometer, the blinkers do not work, I cannot control the windows or open the doors without the manual override. This usually lasts for 3-5 minutes, sometimes longer - and then the computer resets and everything reloads. Tesla is telling me it is a known issue and I have to wait until they figure out the firmware issue and get the next update. They were not at all concerned about the safety of the car and gave me no suggestions on how to continue to drive safely. The date entered below is the most recent occurrence

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