NHTSA Complaint #11460625 — 2014 GMC TERRAIN

The contact owns a 2014 GMC Terrain. The contact stated while driving in the rain, the driver’s side windshield wiper failed to operate. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and waited for a couple of hours until the rain eased to continue driving to his destination. The contact took the vehicle to an independent mechanic and provided a temporary solution for the driver’s side windshield wiper to function properly. The vehicle was repaired but continued to experience failure. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The contact stated that he then became aware that the VIN was included in NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts are not available. The failure mileage was approximately 94,000.