NHTSA Complaint #11460486 — 2014 FORD EXPLORER

The contact owns a 2014 Ford Explorer. The contact stated that while driving over bumps in the roadway at various speeds, a jolt could be felt from the rear end of the vehicle. The contact then received a recall notice for NHTSA Campaign Number: 21V537000 (Suspension) which she linked to the failure. The contact took the vehicle to a dealer for the repair; however, upon return of the vehicle, the contact was informed that she needed to replace a knuckle assembly on the toe link that was not covered under a recall. The contact was assured that the vehicle was safe to drive and she was referred to the manufacturer for assistance. The contact then stated that while driving 65 MPH, she drove over a bump in the roadway and the entire rear end of the vehicle slid into the opposite lane of traffic and almost caused an accident. The contact then read her service report which stated that the recall was not serviced since the assembly knuckle was not replaced. The manufacturer was notified of the failure and offered no assistance. The contact was then transferred to the NHTSA to file a complaint. The vehicle was not repaired. The failure mileage was 108,000.