NHTSA Complaint #11460019 — 2014 VOLKSWAGEN PASSAT

The contact owns a 2014 Volkswagen Passat. The contact stated that while driving a 40 MPH, the vehicle stalled without warning. The contact had the vehicle towed to an independent mechanic where she informed the mechanic that she had to top off the oil reservoir with 1 to 2 quarts of oil every two weeks. The mechanic informed her that the vehicle was consuming an excessive amount of oil and referred her to the dealer for assistance. The vehicle was then towed to a dealer where she was informed that the upper timing chain cover and transmission oil cooler needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 14V182000 (Power Train) which she linked to the failure. The manufacturer was notified of the failure and she was informed that her vehicle was not included in the recall. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 149,000.