NHTSA Complaint #11459708 — 2014 MERCEDES-BENZ CLA250

The vehicle had been previously serviced in 2019 by a Mercedes-Benz dealership. The panel between the windshield and the panoramic sunroof was replaced due to paint issues. While driving down the highway, I heard a constant noise but was unable to locate it when driving above 60 mph, after a few minutes the panel ripped off the car onto traffic behind. Thankfully the car behind me was able to brake and was not struck directly by the panel, but did run it over. This VIN is currently not in recall for this issue, but the car does meet the criteria for recall. Recall date 2021-03-18 Recall no. 21V197000 Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair. Recall consequence The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash. Recall action Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.