NHTSA Complaint #11459464 — 2019 VOLKSWAGEN ATLAS

I was driving the car about 30 mph when it abruptly came to a screeching halt. All warning lights on the dashboard lit up. There was no other cars in front of me or behind me. This could have caused a rear end collision had there been a car behind me. The engine did not die but the brake came off and I was able to start driving again. This threw me forward and I almost hit my chest against the steering wheel. I have taken the car to the Ken Garff VW dealership in Orem, UT. They said this is a known problem by VW corporate, but the do not have a fix because it is a faulty cable harness manufactured in Ukraine. They also said I was not eligible for a fix because they can not make it recreate the problem. They suggested that I call VW corporate which I did. VW corporate called me back and said they would get back to me in 4 business days. I told them this was unacceptable. When called back the next day they informed me that Ken Garff VW had not been able to recreate the problem and could not find the error in the computer system so it must not have happened. This is a known problem and VW is refusing responsibility and said there is nothing they can do about it. I asked if they would buy the car at fair market value and they said that would be at the discretion of the dealer. I am scared to drive this vehicle with my kids in the car and I fear for anyone else driving or following behind a VW Atlas. This is an accident and possible death waiting to happen. I have shared the same fears with VW and they told me according to the computer it never happened. The lack of responsibility is disappointing.