NHTSA Complaint #11459399 — 2021 FORD RANGER UNKNOWN OR OTHER

Complaint Details

ODI Number	11459399
Vehicle	2021 FORD RANGER
Component	UNKNOWN OR OTHER
Date of Incident	April 3, 2022
Date Filed	April 3, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

When using the steering wheel button to go from AM/FM/USB/Bluetooth/Sirius, the display stops at the first Sirius station asking to either subscribe or close. This causes the driver to have to take his/her eyes off the road to close the screen. It happens three times in a row, once for each Sirius band, and has caused me to hard brake twice so far. Sirius says it's a Ford issue and Ford does not deny it but does not have a solution. Customer perception is that Ford cares more about the kickback they get from Sirius that they do about customer safety. It has not caused an accident yet, but if others have the same issue then it's hard to believe that no one else is complaining. Shame on Ford.

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