NHTSA Complaint #11458928 — 2010 NISSAN VERSA

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11458928
Vehicle 2010 NISSAN VERSA
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

12/27/2021 Nissan Headquarters call and a case number 45372007 given on12/21/21 after speaking with a Sandra while at the Nissan repair location in Rivergate/Madison, TN. call from Nathaniel from Nissan Headquarters in Franklin, TN regarding air bag system. Replacement as part of recall warning light complaint and case filed. Air bag warning light came on 12/19/21, diagnostic 12/21/21 air bag control system needed replacement. Clock spring was replaced October 2019, 15 months after recall issues on Takata air bag system and full replacement completed 7/26/2018. Nissan cannot cover costs due to mileage on car. I noted wanting to have this on record that these issues began after the recall on air bags and replacement in 2018. 615-725-7000 12/31/21 car air bag issue repaired then air bag light would pop on 2 more times, once in January 2022 in which they said they forgot to ‘clear codes” and then in February 2022 when other issues surfaced, another part replaced. Then light pops on again 3/15/2022 and I notified the service advisor with Nissan who’d been helping me and took the car in the following week.I have already paid for repairs to the clock spring in October 2019 between $530-$600 and the repair done 12/31/21 totaling over $1000 which includes the diagnostic fee, parts and labor. $1600 is just the bare minimum of what's been paid out.3/30/2022: Nissan Versa 2010 was dropped off again at Nissan of Rivergate/Hayes Nissan due to air bag warning light coming on again. They are running another diagnostic. This has been a continual and consistent issue since the air bag recall and replacement in July 2018. I have paid for the clock spring to be replaced October 2019 and now other parts and many trips to this Nissan for a “fix.” Which now they are saying I may have to possibly pay again. This is unacceptable and seems that there may be other consumers dealing with this issue. Something is wrong with this recall and replacement causing these issues of safety.

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