NHTSA Complaint #11458871 — 2009 HARLEY-DAVIDSON VRSCAW

On 7/15/2021 I bought a 2009 VRSCAW Harley Davidson motorcycle on ebay (Order Number: 25-07316-82931) in Monterey, CA. Needed to deliver in Dublin, Ohio. A Mr Thomas Dobson Responsible and driver of the carrier Crawl Transportation located at 105 N Nixon St, Landisville, NJ 08326, informing that he was ready to pick up the motorcycle through the uShip app ( ID#720860097), offered by ebay, uShip cost $880.23 to deliver to Dublin, OH, including insurance for the value of the motorcycle for an insurance charge of $75.05 (Reference Number 42214154). . Crawl Transportation picked up the motorcycle in California on 07/25/2021. It was delivered to Ohio on 05/08/2021. On the day of delivery, the motorcycle was damaged, the driver Mr. Thomas Dobson from Crawl Transportation claimed that during the trip there was an accident, that in the change of space the motorcycle fell from the truck and that he was sorry for what happened, but that he would send all insurance information to cover any loss. As soon as I received the insurance information, I left the motorcycle at the service department of Farrow Harley Davidson Service Advisor on 08/26/2021, for the care of Mr Scott Grossman to get a quote of what was damaged. As soon as the quote was made by Farrow Harley Davidson Service Advisor where they got in touch with the insurer named, NEXT FIRST INSURANCE AGENCY,INC. in the responsibility of agent Mrs Rachele Lopez, to authorize the repair of the motorcycle, I sent photos before and after the accident, proving that it was damaged during the trip. On 19/11/2021, NEXT FIRST INSURANCE AGENCY,INC sent a letter stating that it was not possible to cover this loss since the insurance company does not cover this type of transport. I would like to know if there is a possibility to claim the repair of the motorcycle damaged by the carrier!