NHTSA Complaint #11458701 — 2022 BMW R 1250 GS

I had no mechanical issues with the motorcycle upon purchase and took it in to the dealership for the 600 mile service. I rode the motorcycle a few times and had no mechanical issues. On 3/13/22 I was in 3rd gear decelerating to stop at a stop sign and the motorcycle quit running. The engine abruptly shutoff and a message appeared on the TFT which read “Fault in the engine control. Onboard journey possible. Ride carefully to next specialist workshop” (see attached photo). The bike had approximately 1000 miles on it at the time of the failure. I will specify the bike did not go into limp mode it shutoff completely while I was riding on the roadway. I turned off the ignition 3 time before the engine would start again. The engine shutting off without warning was a very scary and dangerous situation which caused me to park the motorcycle immediately to research the problem. I didn’t find anything specific concerns online or warnings regarding this issue. On 3/14/22 the bike shutoff in the exact same manner two more times. On 3/15/22 it shutoff exactly the same manner. I took video of this incident with my helmet camera, but the file is too large to attach. This caused me to again stop riding and disrupted our vacation plans with the motorcycle. On 3/18/22, I returned the motorcycle to the dealership and explained what had occurred. On 3/25/22, I went to the dealership after they called and said the motorcycle was repaired and ready for pickup. The service department resolution on the receipt states “Found fuel pump fault but fuel pump working properly. Installed software update that addresses this issue. Bile has no faults now”. On 3/25/22, after leaving the dealership I rode approximately 80 miles and the same exact problem starting occurring. The motorcycle shutoff with no warning thirteen times on this day causing me to try and find a safe place to pull off of the highway which wasn't always possible. No warnings messages appeared before.