NHTSA Complaint #11458694 — 2021 TOYOTA TACOMA
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11458694 |
| Vehicle | 2021 TOYOTA TACOMA |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TX |
Consumer Description
PCS malfunction, VSC malfunctions, Data transmitter for codes to dealership doesn't work, Transmisson jerk/lost in gears, from stop to go would jerk into gear, hot air comes out of steering wheel (video proof), air coming through window controls. when the Pre-collision system had its malfunction the truck took complete control which gave me no access to breaks or gas, when PCS system kicked off truck jerked really hard & started accelerating on its own causing very high RPMs then just stopped accelerating. Transmission would occasionally seem to have an improper shift & jerk. I took my vehicle to Toyota of Denton for the 5k service, & stated issues with the PCS & VSC malfunctions shown on the dashbord. Denton Dealership said don't worry we will take care of it. The itemized reciept doesn't show issues were looked at; & I kept having the same issues. So I took my truck back to the Denton dealership 2nd time & was told "no malfunction light so no ssues were there" by the Service Manager. who also said "the truck sends malfunction codes to a computer at the dealership, but no codes were sent." Which made me feel like there was more wrong with the truck, including electronics, data sender/reciever, & vehicle alert system relay via dash board aswell. Contacted Corp. Informing them of my issues & concerns making it the 3rd time trying to resolve ongoing issues & requested a field inspector from Corp. look at it instead of a dealership. When complaining to Corp. I stated hot air comes from the steering wheel after 1 hr driving it. Field inspector only drove it 45 miles & said nothings wrong with it. I drove this truck for 8,557 & he didnt find anything wrong in the little 45 mile test; yet the black box showed several pending codes on my truck & also the inspectors truck which is the same year & model. Black box data shows pending code on 1/12/21, 4 days before I acquired it; none again until 2/6/21 & then pending codes AT LEAST twice a month until 11/22/21. BBD pic proof
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