NHTSA Complaint #11458606 — 2007 HYUNDAI SONATA
AIR BAGS issue reported to NHTSA
Complaint Details
| ODI Number | 11458606 |
| Vehicle | 2007 HYUNDAI SONATA |
| Component | AIR BAGS |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NC |
Consumer Description
I took the car in for a recall/warranty repair on 3/28/2021. The part (seatbelt/airbag sensor/pre tensioner) has still not been delivered to the dealer so that they can repair the vehicle. The part being defective prevents the airbag sensor from operating correctly and, as such, the airbags will not work in the event of a collision. This car is my daily driver and has largely been parked idle for 12 months. For the entire year, I have been fighting with their corporate customer support team and there has been no progress whatsoever on securing the part. They have given me numerous dates for the part to arrive. None of them have been met. No new date has been provided. The dealer blames Hyundai Corporate, Hyundai Corporate blames the 'distribution centre' and so on. The car is unsafe with no airbags and there is no resolution in sight.
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