NHTSA Complaint #11458460 — 2012 MERCEDES-BENZ CLS550

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11458460
Vehicle	2012 MERCEDES-BENZ CLS550
Component	UNKNOWN OR OTHER
Date of Incident	March 15, 2022
Date Filed	March 26, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

It has been confirmed by a glass company that the car has an improper seal/bonded windshield. The windshield is the original and the car has never been in an accident. A few years ago, i noticed a rattling that I was unable to identify. This was reported during one of the regular maintenance services but the sound was not replicated (as it would happen more often when cold). Recently, the sound has gotten worse, and I had a water leak so I suspected the windshield. As I have already stated the problem was confirmed, and you can literally push on the windshield from the inside and it lifts up. Needless, to say, this is a safety issue. Having owned several cars, I have never had such a problem and would not have expected it from a high-end vehicle.

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