NHTSA Complaint #11458399 β€” 2014 TOYOTA COROLLA

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11458399
Vehicle 2014 TOYOTA COROLLA
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I'm writing you about my 2014 Toyota Corolla which I bought from Glendale KIA dealership (400 S. Brand st, Glendale, CA ) in Feb ,2022 with a Gold Warranty. It is about selling old (may be used) 2020 four tires to me instead of 2022 tires. I paid for NEW tires and I have the invoice(and credit card transaction ,..) They told me first I only told them NEW tires and I didn't mention 2022 and those tires which are from 2020 are good. Their supervisor on Monday offered me a FULL TANK OF GAS for free instead of new tires and when I said no and I want four new tires 2022. He told me to go there again (Wednesday 03/23/2022) to get new tires but they tried to give me 2020 tires again. I asked them I want to talk with store manger , they said manager is off and when I asked that specific Employees name , he didn't respond and tried to go to other room and I started recording his video and he tried to grab my phone by force . I came out and called 911.The police officers came and went inside of the dealership and stayed with me to take my car outside (with out getting new tires and I'm still have the 2020 tires that they gave me on Monday). I emailed the manager and other guys several times before that day but they didn't respond . They never called back my VM. The scheduling links of their website is broken and from March 15 I tried to email and call them but they never respond. One mor thing , after police officers came one of their associates text me by his personal phone number ,. Most of the employees are Arabs, I think they are kind of family and friends Their employees have access to my information(Social Security, My family home address, cellphone,..) I know in 2019 in California , we had some legal efforts to make car dealers notice the customers about the manufacturing date. My tires manufacturing date is 3820(week 38, year 2020) I also tried to contact with AAA insurance( my car and my life insurance i) and if have an accident because of those old tires.

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