NHTSA Complaint #11458023 — 2019 RAM 1500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11458023
Vehicle	2019 RAM 1500
Component	ELECTRICAL SYSTEM
Date of Incident	October 15, 2021
Date Filed	March 23, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

The center screen of the instrument cluster blacked out and only comes on once every few weeks. The truck is available for inspection anytime. It is unsafe for my family to drive the vehicle without the instrument cluster. We are unable to see any warning lights, unable to see current mileage, and unable to rely on cruise control/ auto braking. Without warning indicators we will be unaware of faulty components and could put other drivers and or pedestrians in harm. I was unable to tag vehicle in KS on my first attempt because I could not prove mileage on vehicle. Dealer has seen and confirmed issue. Vehicle has not been inspected by manufacturer, police, or insurance representatives but I am willing to have it inspected anytime. There were no warnings or symptoms prior to the instrument cluster failure. The instrument cluster went blank in October 2021 and comes on once or twice per month randomly.

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