NHTSA Complaint #11457959 — 2012 FORD FUSION

The contact owns a 2012 Ford Fusion. The contact stated that she received a recall notification for NHTSA Campaign Number: 15V340000 (Steering) and took the vehicle to the dealer for the recall repair; however, the dealer informed the contact that there were no Diagnostic Trouble Codes (DTC) for the Power Steering Control Module (PSCM). The contact stated while her son was driving at 40-50 MPH after the repair, the steering wheel lost power steering functionality. There was no warning light illuminated. The contact's son continued to drive the vehicle using extra effort to steer the vehicle. The vehicle was taken to the dealer who informed the contact that the mechanic could not replicate the failure. The contact stated that the failure reoccurred several times while driving and the power steering warning light illuminated. The vehicle was taken to a second dealer, Chenoweth Ford Inc (1564 E Pike St, Clarksburg, WV 26301) where it was diagnosed that the electric steering gear assembly needed to be replaced; however she would be responsible for the cost of the repair as the vehicle was out of warranty. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 100,000.