NHTSA Complaint #11457782 — 2007 FORD CROWN VICTORIA

The contact owns a 2007 Ford Crown Victoria. The contact stated while driving at an undisclosed speed, the steering wheel became difficult to turn in either direction. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the steering column and rack and pinion were replaced. The contact noticed rust around the steering column. The contact stated that the failure was intermittent and occurred at various speeds. The contact was notified of a recall but was unaware of the Campaign number. The local dealer was contacted and the contact was informed that the vehicle was not under recall. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to NHTSA to file a complaint. The approximate failure mileage was 200,000. Vin was not available