NHTSA Complaint #11457741 — 2019 KEYSTONE BULLET

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11457741
Vehicle 2019 KEYSTONE BULLET
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OK

Consumer Description

My 2019 Keystone Travel Trailer has a Safety Recall 21V-708 regarding defective Winn-Tec Model 6020 dual stage propane regulators. The recall is due to the regulators may elevate the propane pressure to the appliances and cause a fire. My 2019 Keystone Travel Trailer was manufactured in 2018 with a Winn-Tec Model 6020 dual stage propane regulator manufactured in 2017. The Safety Recall 21V-708 from Keystone RV Company letter states they will only replace the regulator if the regulator was manufactured in 2018-2021. I have talked to Keystone RV Company and they refuse to replace my Winn-Tec Model 6020 regulator unless I pay to have my regulator tested at my expense, then if tested bad, they said they may Good Will replacement. Jayco RV Company has a Safety Recall on the same Winn-Tec Model 6020 Propane Regulator. Jayco Safety Recall 21V-425 includes regulators manufactured in 2017. I do not understand the inconsistency between Keystone RV and Jayco RV Safety Recalls with the same Winn-Tec Model 6020 dual stage propane regulators. My 2019 Keystone Travel Trailer is included in the Safety Recall 21V-708 but Keystone will not replace the Winn-Tec Model 6020 regulator because the regulator was built in 2017, but if the same regulator was installed on a Jayco RV then it would be replaced by Jayco under the Jayco Safety Recall 21V-425. I have noticed a taller than normal flame on the cooktop of our RV. I would appreciate someone looking into this as I cannot see the flame on the heater or the refrigerator. I would appreciate someone to explain the inconsistency why the same part built in 2017 is recalled by one manufacture and not the other. Thank you in advance for the help in this matter. # 11457295 and # 11457741 is one and the same. Please disregard #11457295. Invalid vin

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#11457295 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:WEBBING/CABLE The contact owns a 2019 Keystone Bullet Premier equipped with Winntec model 6020 two-stage propane regulator. The con...
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