NHTSA Complaint #11457559 — 2012 VOLKSWAGEN PASSAT

The Air Bag warning light turned on and i called the VW Queensboro dealership in Queens NYC. They told me they have the clock spring part to repair the open recall on my car. However, when i came in on August 31 2021 they inspected the car for 4 hours and then told me they don't have the part on hand. I returned to the VW Queensboro dealership on September 2nd 2021 to replace the clock spring. Within 6 weeks of the clock spring replacement, the airbag sensor turned on again. I scheduled an appointment at the VW Queensboro dealership on October 26 2021, and they replaced the clock spring again. In middle of March 2022 the air bag sensor turned on again, and i have an appointment at the VW Queensboro dealership on March 21 2022. In preparation for this appointment, the dealership told me that they do not have the clock spring in stock (appointment was scheduled over a week before the appointment itself) and they refuse to order the replacement clock spring until they do an inspection. This will lead to a 5th appointment to repair the clock spring, as well as forcing me to drive without an air bag for at least 2 weeks.