NHTSA Complaint #11457386 — 2009 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11457386
Vehicle	2009 FORD ESCAPE
Component	STEERING
Date of Incident	March 15, 2022
Date Filed	March 19, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I purchased this car for my daughters to use in college in California. They report that it suddenly loses power steering. It is very hard to turn wheel at all. It is currently at a mechanic shop and he says it is showing a code and that the steering motor on the column is working off and on causing power steering at times. we checked all the electrical power and ground to the motor and control module. I see that there was a recall for this issue but now it is not showing as an active recall. Please advise me on this recall and why it is not active on this car at this time and yet the vehicle is having the exact problem listed in the recall. Recall #14v284000 is the one I am speaking of. Can you please help us with this safety issue?

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