NHTSA Complaint #11457239 — 2008 LEXUS LS

The contact owns a 2008 Lexus LS460. The contact stated that while driving approximately 35 MPH, the brake pedal was depressed but failed to stop the vehicle. The contact drove the vehicle off the roadway onto a grassy shoulder to slow the vehicle to prevent a crash. The contact then called the dealer and was advised to enter a code in the vehicle and drive slowly to the dealer. After arriving at the dealer and having the vehicle diagnosed, the contact was informed that the brake actuator and assembly needed to be replaced; however, the repair would be an out of pocket expense. The manufacturer was contacted and provided her with a loaner vehicle however, it was stated that she still had to pay for the vehicle to be repaired. The vehicle was not repaired. The failure mileage was 90,000.