NHTSA Complaint #11457086 — 2012 FORD FUSION

The contact owns a 2012 Ford Fusion. The contact stated while driving 50 MPH, an unknown warning message for the power steering appeared on the instrument panel along with an audible chime. The contact stated that excessive force was needed to steer the vehicle as she moved to the shoulder of the highway. Due to the failure, the contact had the vehicle towed to her home. The manufacturer was notified of the failure and she was given an estimate for the diagnostic fee and repair. The contact was then referred to the NHTSA for further assistance. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (STEERING) which she linked to the failure. The vehicle was not repaired. The failure mileage was approximately 230,000. Consumer stated steering has a recall and was told to call and report the vehicle not being safe.