NHTSA Complaint #11456955 — 2018 FORD F-450

The contact owns a 2018 Ford F-450. The contact stated while reversing, the rearview camera image was significantly blurry. The contact wiped the rearview camera lens; however, the failure persisted. The vehicle was taken to the dealer. The dealer acknowledged the failure and advised the contact that the vehicle was out of warranty and the VIN was not included in a recall associated to the failure; therefore, he would be responsible for the cost of the repair. The vehicle was not diagnosed or repaired. The contact stated that the failure had been recurring for a year. The manufacturer was not notified of the failure. The failure mileage was approximately 18,000.