NHTSA Complaint #11456834 — 2009 FORD ESCAPE

The contact owns a 2009 Ford Escape. The contact stated upon starting the vehicle, the steering wheel lost power steering functionality. There were no warning lights illuminated. The contact attempted to refill the power steering fluid but became aware that the power steering was an electrical unit. The contact's father arrived and drove the vehicle using physical force to steer the vehicle. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not assist since the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The manufacturer referred the contact to the NHTSA. The failure mileage was approximately 177,876.