NHTSA Complaint #11456709 — 2016 FORD EDGE

I purchased this vehicle used from a dealership and I have had it for six months and now I was going to replace the break shoes front and back. Now the problem came when I tried to remove the lug nuts and I could not! Ford decided to put metal caps over all lug nuts and failed to tell the customers that they can not get them off with the standard equipment given by factory. There is no lug wrench or socket that will fit the lug nuts with the caps on them. Here is the “rub” I called the dealership and the service technician said “ to get a oversized socket and bang it on and then remove each lug nut , then replace all of them with new ones without the caps on them.” WOW. Ford has to know that this is a issue everyone that owns one has the same issue. Now imagine getting a flat on the interstate with the family at 1:30am.Now you would have to have the vehicle towed and find a ride at 1:30am. Now that would be a 15 minute job if Ford would do a recall and replace all of these ignorant lug nuts. Wow what a waste of time and money. I don’t know maybe Ford did not want the customers to remove the wheels never. Please help