NHTSA Complaint #11456623 — 2017 GENESIS G80 STRUCTURE:BODY

Complaint Details

ODI Number	11456623
Vehicle	2017 GENESIS G80
Component	STRUCTURE:BODY
Date of Incident	February 16, 2022
Date Filed	March 14, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

My trunk iced over and I accidentally hit the key fob to release the trunk. Next time I go to access the trunk, to my surprise, it does not open. I tried the key release, dash release, manual key unlock, and interior emergency trunk release - none worked. There was no way the to access the trunk. I had to wait a few weeks to take it to the dealer and I’m now sitting here waiting for the resolution. Either way, there is no time or circumstance I should not be able to access the trunk automated or manual; however, that is the design flaw case with this model Genesis.

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