NHTSA Complaint #11456559 — 2021 BUICK ENCORE GX

The contact rented a 2021 Buick Encore GX. The contact stated while idled at a stop light, another vehicle driving at approximately 45-50 MPH crashed into the rear of their vehicle. The air bags failed to deploy. The contact sustained bruises and thigh injuries. The front passenger sustained a chest rash from when the seat belt retracted. There was a 9-year-old occupant seated at the rear however the seat belt failed to retract causing her to jolt forward almost to the front driver’s side seat. There was no medical attention received for any of the injured. A police report was filed. The vehicle was towed. A dealer was not contacted. The manufacturer was not made aware of the failure. The approximate failure mileage was unknown.