NHTSA Complaint #11455932 — 2014 FORD EXPLORER

my wife own's a 2014 ford explorer and we been having problems with the power steering assist fault. on 5/7/2021 we had a message display on the dash saying power steering assist fault while she was on the way to work. when this happens you have no steering and goes into manual steering and is hard to steer. she got the vehicle off to the shoulder of the road and turned vehicle off and restarted it and power steering message went away. she took it to our local ford dealer and the scanned it for the problem and they gave her a code of C1BOO and code U3000 and both codes ford manufacturer says it is a information code saying doesn't require parts or to be diagnosed or replaced. now on 2/23/2022 the same problem happened while taking my 7 yr old daughter to school and message on the dash came on saying power steering assist fault service and she had no previous warning and the steering locked up while going down the road. so we took it back to the ford dealer again and they quoted us a price of 2175 before tax to have it repaired. yes it has 90,000 miles on the vehicle but the first time we took it in it had a extended warranty. so i called ford customer complaint and they told me there was nothing they could do cuz the vin# had no recalls on it and i told them someone is going to get seriously injured if not killed. there is page after page of this problem happening to other ford explorer owners and its pretty pathetic that ford has been having this problem with the explorer's since 2011 for what i have been reading.