NHTSA Complaint #11455794 — 2016 CHEVROLET MALIBU

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11455794
Vehicle	2016 CHEVROLET MALIBU
Component	AIR BAGS
Date of Incident	March 13, 2020
Date Filed	March 9, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Purchased vehicle from Car Key Autoplex at 13546 Method St, Dallas TX 75243 (214) 210-9998 in March 2020. Vehicle was involved in previous wreck and owner purchased this vehicle and made repairs. Repairs were verified cause the air bag light stopped coming on. In December 2021 vehicle was involved in a wreck. Auto body shop looked into replacing seat belts. Noticed that seat belts had deployed, one of the seat belts was the wrong one for the vehicle as well as an incorrectly installed bolt for the SRS. Had to replace both seat belts and pretensioners and airbag control module installed ($2,250). Then the auto body shop noticed that pigtails were missing and spliced together. Had this fixed at a dealership for $1,800 along with programming of the airbag control module to the vehicle. Owner of Car Key Autoplex said that vehicle was repaired 100% when it wasn’t. He committed fraud and sold us a vehicle that was unsafe for the road and cost me over $4,000 to fix all of this.

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