NHTSA Complaint #11454376 — 2017 GMC CANYON

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11454376
Vehicle	2017 GMC CANYON
Component	UNKNOWN OR OTHER
Date of Incident	February 27, 2022
Date Filed	February 27, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

My key frequently gets suck in the ignition. During this event, I cannot remove the key and the vehicle will NOT shut down electrically (motor turns off). I have had it in the dealer shop 3 times for this same issue. I have had the key lodged at times for several hours which may require battery assistance. The "repairs" were made at Ideal buick GMC in Frederick, Maryland but the problem persists. I have read online blogs describing this problem by other owners. What can I expect as far as actually resolving this issue?

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