NHTSA Complaint #11454035 — 2017 FORD F-150

The Cam Phasers have failed. I have done all the Computer resets, both did not work, the truck is supposed to have them replaced. I have contacted Ford Customer service to no avail. The simply do not return my calls. I have left numerous messages regarding the delivery date for the parts necessary to replace my Cam Phasers. The vehicle has not caused a safety issue yet however the problem seems to be getting worse leading me to believe it will become unsafe to drive. Byers Ford Dealership has confirmed the problem however they have no idea when the parts for the cam phasers will be shipped. The Check Engine light came in August or September of 2021. I had this checked by an independent mechanic as well as the Ford Dealership. The problem as I see it is Ford has had a problem with their Cam Phases since 2005 and has done little or nothing to correct the problem. A little research and you can find out the the failure rate for Cam Phasers is around 40%. Seem to me NHTSA should have forced the manufactures to correct this problem a long time ago. It appears you are allowing the manufacturers to sell vehicles that have little value after the cam phasers fail as the replacement is not a permanent fix.