NHTSA Complaint #11453936 — 2011 DODGE RAM 2500
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11453936 |
| Vehicle | 2011 DODGE RAM 2500 |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | FL |
Consumer Description
Driving on the highway doing about 100km per hour and the truck shut off. No noise or anything it just died, no steering etc. luckily I was able to slow down and safely get to the side of the road. Put in park and it started up again fine. A few weeks later the same thing happened while drive 60km per hour. I took it home and appears the key is able to shake loose while in the run position; if you hit a bump etc it’s enough to cause the truck to shut off. I brought it to the dealer and told them and they knew exactly what the issue was; have to replace the ignition and get new keys- approximately a $1000 repair im told. They also said they do 4-5 of these repairs a week. I asked if it’s a recall item and they said no. I was shocked as it was very frightening when the truck shut off on the highway and not having full control of the vehicle. It was dangerous and I have not driven the truck since; have been 5 weeks waiting on the new ignition to come in. I also have a 2012 dodge 3500 diesel and it did the same thing this week. While driving it shut off. So I have 2 of these truck with the same issue; I’m told it’s a common issue with the trucks, but it’s not a recall? Seems like a huge safety concern to me. If I had been involved in an accident due to this issue I’m Sure we would be looking at a whole other issue.
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