NHTSA Complaint #11453307 — 2016 VOLVO XC90

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11453307
Vehicle	2016 VOLVO XC90
Component	UNKNOWN OR OTHER
Date of Incident	December 8, 2021
Date Filed	February 21, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

The door lock actuators were poorly designed, allowing water intrusion. This causes the actuator to rust and freeze up making it impossible to unlock the door and open it from the inside or outside. There was no warning about this, it just stopped working one day. If someone had been in the backseat when it stopped working they would have had to crawl across to the other side to get out. What if there had been an accident and you could not get your child or baby out the nearest door quickly. We have been waiting nearly three weeks now for the replacement part, a part we were told by Volvo has been redesigned so this should not happen again. A part we (our insurance) has to cover. What about the other locks on the car, are they going to fail and lock us in the car? Why is Volvo not replacing these actuators.

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