NHTSA Complaint #11453150 — 2016 JEEP COMPASS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11453150
Vehicle 2016 JEEP COMPASS
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

I was recently driving my vehicle at a speed of 50mph when all of a sudden the engine light and the electrical light came on and I was unable to accelerate. I was able to pull over. Restart the car and get to my mechanic. A diagnostic was run and it was determined it was the throttle body actuator. I said fix the part. Apparently it is on backorder and there is nothing Jeep can to and the only way you can get one emergently, is to have your car break down The following day I was driving and my vehicle completely stopped without warning. I was able to pull over. My car was not drivable and had to be towed. I called Jeep and the service manager laughed and said the part was on backorder. My brother was able to find an aftermarket part to replace it. I filed a claim with Jeep to cover it and replace the part and they told me there is no recall and they will not do it. My car is 6 years old, which is not old for a Jeep. Upon looking on-line, this is an ongoing issue with Jeep Compasses since 2015. Jeep knows this is a SAFETY issue and they are not recalling the part. If I was on the highway when this happened, I would have been killed. There is no warning at all. You are at a speed and then the car just shuts down. There is no warning. This needs to be investigated as it is a serious safety defect with the vehicle that Jeep knows about and is refusing to put the safety of their customers first.

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