NHTSA Complaint #11452915 — 2019 SUBARU FORESTER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11452915
Vehicle	2019 SUBARU FORESTER
Component	ELECTRICAL SYSTEM
Date of Incident	February 1, 2022
Date Filed	February 18, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

There is a software problem which caused the alternator to not charge the battery correctly, causing the battery to go bad prematurely. The battery was just a few months outside of it's warranty, with it needing to be jump started frequently. It was tested at an Autozone then at the Subaru dealership confirming the bad battery. Subaru dealership confirmed the software malfunction that caused the problem. However, the software update needed was never done and was never communicated as a need. I have always taken the car in for all maintenance and this software update should have been done by Subaru. There was no warning signal/message other than the battery dying multiple times.

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