NHTSA Complaint #11452759 — 2012 FORD FUSION

I have a 2012 Ford Fusion SEL and my power steering has failed again. I say again bevause the previous owners of my vehicle had power steeting failure as well. They took my car to Greenway Ford due to power steering failure, which was in August 2015. The recall letter from Ford wasn't sent out until October 2015, which tells me that they got the same medssage on their dashboard that I'm getting now... "power steering failure". Ford's remedy at that time was to either fix the gear box if any codes were present or if no codes were present, then to update the software for the power steering. The simple fact that the dashboard says "power steering failure", means that a DTC code would have been present. Hence why the message on the dashboard, but Ford took the cheaper way out. For them, it was faster and easier to just update the software instead of replacing the gear box. Knowing that replacing the gear box would have solved the issue. Now 6 years later, im now stuck with the same issue that Ford allegedly fixed. However, the recall from Ford specifically stated "if any codes are present, to replace the gear box. Ford didnt do that. They went the cheaper way around and updated the software instead and i want Ford to replace the gear box on my car like they should have done the first time back in 2015.