NHTSA Complaint #11452749 — 2012 FORD FUSION

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering assist warning light illuminated and the steering wheel was difficult to maneuver. The vehicle was taken to the dealer and diagnosed with power steering assist failure. The dealer replaced the steering gear and steering rack related to Extended Coverage Number: 15N01; however, the VIN was not included in the extended coverage. The manufacturer was made aware of the failure and a case was opened. The manufacturer denied the steering gear and steering rack replacement since the vehicle was not covered under warranty. The failure mileage was 54,921.