NHTSA Complaint #11452555 — 2014 FORD EXPLORER

The contact owns a 2014 Ford Explorer. The contact stated that while attempting to reverse from the residence, the steering failed to turn either to the left or the right. The power steering assist warning light was illuminated. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 97,658. Vehicle has not been repaired.*JB THE CONSUMER STATED THE VEHICLE WAS NOT INCLUDED IN THE RECALL, BUT BELIEVED IT SHOULD HAVE BEEN. THE CONSUMER REFERENCED RECALL 14V28600.