NHTSA Complaint #11452516 — 2021 AUDI SQ8

MMI system stops working all of a sudden. This has happened multiple times and especially when it takes updates on its own. When called customer service they referred to the dealer stating they cannot do anything. Right after my call with them the car starts functioning back to normal. When I took it to the dealer for service and the problem, Dealer mentioned Audi has received complaints about the new models being affected and is aware of the problem but there is no software patch released yet. Its dangerous to drive as all functions are are turned off including cameras, Bluetooth, collision warning, blind spot, lane departure, music and more (except the engine running). Another issue is with its auto engine stop function, is when you are at a red light with a complete stop and when the light turns green and you are ready to move, the car takes a second or two to get the engine started and pulls back a little. Also the transmission pulls rough at that time of start. Am not sure why this is happening. The car pulls back even when the auto engine stop function is turned off.