NHTSA Complaint #11452160 — 2020 TOYOTA RAV4

TPS monitoring systems were reading or installed on the wrong tires. Asked if possibly the sensors need to be recalibrated after rotations, dealership said no the vehicle is suppose to relearn the new location. One morning my front tire said it was low, added air and rechecked it with a handheld PSI reader. Also visually checked it for nails or defects. Tire appeared fine so I got in to drive home. It was the rear tire that blew on the interstate driving home not the front left which was the one that was telling me was low. I did look at the rear while getting in the vehicle. It didn’t appear low visually but it was dark at the time and was reading just fine through the Toyota’s PSI monitoring system. Also didn’t drive any different. Typically you can tell if your tire is low or flat by how it drives. You usually can hear a thumping too. Thought maybe the cold weather was just telling me it’s low, cold weather causes tire air to contract dropping PSI but it will stabilize later. Thought maybe it was that or possibly the sensor was bad in it. All I knew was I checked it and made sure the PSI was at the factories recommended amount. Turns out all 4 tires were reading on the wrong location. Which I didn’t know at the time. Caused my vehicle to hit the side of the bridge from fish tailing. Which resulted in damage to the rear arm that needed to be replaced and significant suspension damage. Totaling 3K+ in repairs. Toyota opened an investigation but has been dragging their feet on the issue. And don’t want to take responsibility nor tell me why my tires are reading in the wrong locations. They stated that I should have checked all the tires PSI by hand because back in the day they didn’t have monitoring systems that told you the exact tire that was low. But if you are going to integrate a monitoring system, it should work properly. If it doesn’t then it shouldn’t be used with the public at all. How is the customer suppose to know that your system is unreliable.