NHTSA Complaint #11451946 — 2019 TOYOTA CAMRY

The contact owns a 2019 Toyota Camry. The contact stated while driving at various speeds, the brake pedal would make abnormal sounds when depressed. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the front rotors needed to be replaced. The contact stated that the vehicle was repaired; however, the failure reoccurred while driving. The contact stated that while driving at 40 MPH, an unknown warning message illuminated, indicating brake failure, and she heard abnormal sounds coming from under the hood of the vehicle. The contact veered to the side of the road, opened the hood, and noticed that the sounds were coming from the engine compartment. The contact was able to continue to drive the vehicle. The vehicle was taken to a second dealer; Frontier Toyota Service & Parts (23621 Creekside Rd, Valencia, CA 91355) who informed her that they could not duplicate the failure. The contact stated that the failure had been reoccurring while driving and the vehicle was taken back to the dealer where it was diagnosed that the vacuum pump and the front rotors needed to be replaced but the vehicle was not repaired. The dealer informed the contact that she would be responsible for the cost of the vacuum pump replacement since the repair was not covered under the vehicle warranty and the VIN was not included in NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 35,000.