NHTSA Complaint #11451774 — 2018 SUBARU FORESTER

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11451774
Vehicle	2018 SUBARU FORESTER
Component	VISIBILITY/WIPER
Date of Incident	January 15, 2022
Date Filed	February 13, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

On January 15, 2020, a very cold morning, I discovered a crack in my 2018 Subaru Forester windshield. Upon further research, I also discovered this issue with spontaneous windshield cracking was an ongoing problem, found in Subaru's in the 2016 thru 2020 issue years. I took my Forester to my local Subaru dealer to inquire about the process to have Subaru repair my windshield under warranty. I was told by the service manager that there were no technical bulletins regarding the repair of windshields under warranty. This is a safety issue because this crack has now increased in size to half way across the windshield.

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#11614798 — September 16, 2024 — Windshield broke while sitting parked. Was not impacted by flying objects. Had to replace out of pocket.

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